Returns + Exchanges

 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with tags attached. Customers are responsible for the return shipping and handling.

Several goods are exempt from being returned/exchanged for hygiene reasons:

  • Hair Products or Accessories

  • Body Piercing Jewellery, including Earrings. If the item is showing a genuine fault, you may qualify for a refund or exchange, at the discretion of the Capella Team. Please see our exchanges and refunds policy for more information

  • Bedding or Throws

Additional goods that are exempt from being returned/exchanged:

  • Made to Measure Curtains or Blinds

  • Any fabrics, which have been cut to your required size

  • Paint or Wallpaper

Exchanges & Refunds

We go through an intensive quality control procedure before your items are shipped out to you, therefore we have a strict no refund policy. However if your product slips through our quality control and arrives with a manufacturing fault, please contact the Capella Team within 14 days of receiving your item before shipping back your item. Once you have shipped back your item (at customers own risk) and/or provided sufficient evidence, you will be notified by email or telephone of the approval or rejection of your refund/exchange request. This will be at the discretion of the Capella Team.

Capella would be happy to exchange all other product returns within 14 days of delivery, for a credit note or part exchange against other products. Please note once exchanged, items will not be eligible for a refund.

For Exchanges & Refunds, all items need to be in their original packaging, unworn, unused, in the same condition as you received it, including tags and proof of receipt.

Sale Items

No refunds or exchanges will be given on sale items.

Shipping

Once you’ve contacted Capella via email or telephone and your request for a return has been accepted, then please return your product to our Windermere Store:

  • 1 Oak Street, Windermere, Cumbria, LA23 1BH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.